Returns and exchanges
If your purchase isn’t suitable, we are happy to offer a return or exchange within 30 days of receipt, provided the item is returned unworn and in original packaging. Please include a completed returns slip for our team’s reference.
You can return your unsuitable items to the below address:
Attn: Zoe Olivia Returns
Level 1, 328 High Street,
Chatswood NSW 2067
Australia
PLEASE INCLUDE THE RETURN SLIP:
For your own security, we highly recommend that any item you are returning or exchanging should be returned to us by registered mail or as a parcel with return receipt. We are unable to assume liability for damage, loss or theft during transport. Please keep record of your return receipt and tracking number until the processing of your return has been completed.
We aim to process all returns within 7 business days of receiving your return. Please note there may be slight delays in this processing time during peak trade periods.
Once your return arrives at our warehouse and your return has been assessed, you will receive email confirmation advising that your refund has been processed. Depending on your payment method, please allow up to 10 business days for your refund to appear in original payment method.
RETURNS & EXCHANGES TERMS & CONDITIONS
- All refunds will be processed to the payment which was used for the original purchase.
- For change of mind returns, any shipping costs charged on the original order will not be refunded to the buyer.
- All items will be inspected prior to the refund being processed to ensure that they have been returned in a saleable condition.
- Return shipping costs are non-refundable and are at the buyer’s expense unless faulty. If an item is received faulty, please contact our customer service team with details of the fault.
