We aim to process and dispatch all online orders within 24 business hours of receipt. However, there may be slight delays during peak or promotional periods. Please refer to the below for delivery times:

Please note that the above timeframes are estimates provided by our courier and may be inflated during high volume courier periods.

Once your order has been packed by our team, you will receive a delivery confirmation email containing a tracking link – simply click on this link to track your order. Please note that your order will be marked as ‘Pending’ until your order has been picked up by our courier – generally within 8 hours.

All orders are dispatched from our warehouse with ‘Signature Required on Delivery’ to prevent theft. If you select ‘Authority to Leave’ during delivery or have Australia Post's 'Safe Drop' function set up, we are not liable for any lost deliveries.

It is the responsibility of customers to ensure that the correct delivery address has been entered at the time of ordering. We are not liable for any costs associated with re-sending an order, or in the event of a parcel being lost in transit, due to the delivery address details being incorrect.

If your parcel has arrived with missing or damaged goods, please contact our customer service team with details of what is wrong with your order.